ProfitStars
Transaction Processing Errors
Reason | Possible Causes | Solutions |
|---|---|---|
Account_Closed | The account specified in this transaction is a closed account. | Contact the customer to obtain current and/or corrected information. |
Account_Frozen | The account specified in this transaction has been frozen. Transactions to this account have been temporarily suspended. | Contact the customer to obtain current and/or corrected information. |
Account_Holder_Deceased | The account holder specified in this transaction is deceased. No more activity is allowed. | Contact the customer to obtain current and/or corrected information. |
Account_Invalid | The account specified in this transaction does not exist. | Contact the customer to obtain current and/or corrected information. |
Account_Invalid_Routing | The bank routing number specified in this transaction is not valid or does not support electronic check transactions. | Contact the customer to obtain current and/or corrected information. |
Account_Not_ACHable | The account specified in this transaction does not support electronic check transactions. | Contact the customer to obtain current and/or corrected information. |
Account_Not_DDA | The account specified in this transaction is not a Demand Deposit Account, and does not support electronic check transactions. | Contact the customer to obtain current and/or corrected information. |
Account_Unknown | The account specified in this transaction was unable to be verified. | Contact the customer to obtain current and/or corrected information. |
AVS_Declined | The transaction was declined due to address verification. | Contact the customer to obtain current and/or corrected information. |
Customer_Opt_Out_All | This customer’s account is prohibited from processing. | Contact the customer to obtain current and/or corrected information. |
Customer_Opt_Out_Conversion | This customer's account is prohibited from check conversion. | Contact the customer to obtain current and/or corrected information. |
Data_Not_Valid | Invalid data was provided for this authorization. | Contact the customer to obtain current and/or corrected information. |
Declined | The transaction has been declined. Please review responseMessage. | Contact the customer to obtain current and/or corrected information. |
Duplicate_Transaction | This transaction is a duplicate of a previously run transaction. This transaction was ignored. | This transaction has already processed. If this is an ARC or POP transaction, this Routing/Account/Check Number combinatiuon has already processed. |
Error_Connection | A server connection error has occurred. Please retry transaction. | Contact your sales rep or GoToBilling. |
Error_Internal | An internal server error has occurred. Please retry transaction. | Contact your sales rep or GoToBilling. |
Error_Invalid_Format | The data provided for authorization is invalid. | Contact your sales rep or GoToBilling. |
Error_Invalid_Terminal | Unable to locate terminal. Please contact customer service to configure the terminal. | Contact your sales rep or GoToBilling. |
Error_Not_Subscribed | You are currently not configured to use the service you requested. Please contact customer service to enable this feature. | Contact your sales rep or GoToBilling. |
Error_Not_Supported | This service you requested is not supported. | Contact your sales rep or GoToBilling. |
Error_Restricted | The credentials specified do not allow you to process for the merchant and/or location specified. Please contact customer service. | Contact your sales rep or GoToBilling. |
Error_Terminal_Disabled | This terminal has been disabled. Please contact customer service to configure the terminal. | Contact your sales rep or GoToBilling. |
Error_Timeout | The transaction has timed out. Please retry transaction. | Contact your sales rep or GoToBilling. |
Error_Unspecified | Unspecified error while processing this account. Check that all required nodes are complete. | Contact your sales rep or GoToBilling. |
Fraud_Multiple | This account has been flagged as to not be accepted due to recent fraudulent activity. | Contact the customer to obtain current and/or corrected information. |
Fraud_Single | This transaction has been flagged as to not be accepted due to recent fraudulent activity. | Contact the customer to obtain current and/or corrected information. |
Location_Disabled | The location specified has been disabled. Please contact customer service. | Contact your sales rep or GoToBilling. |
Manager_Approval_Required | A manager’s approval is required to complete this transaction. | Contact your administrator. |
Merchant_Opt_Out_Customer | The account has been flagged by this merchant to not be accepted. Please contact merchant to resolve the problem and try your transaction again later. | Contact the customer to obtain current and/or corrected information. |
Non_Participant | The account to be verified is not held at a participating agency. | Contact the customer to obtain current and/or corrected information. |
NSF | This account has been flagged as to not be accepted due to outstanding unpaid items. Please contact merchant to resolve the problem and try your transaction again later. | Contact the customer to obtain current and/or corrected information. |
Processor_Approval_Required | The processor’s approval is required to complete this transaction. | Contact your sales rep or GoToBilling. |
Stop_Payment | The consumer has placed a 'Stop Payment' on this transaction. | Contact the customer to obtain current and/or corrected information. |
Uncollected | This account has been flagged as to not be accepted due to outstanding unpaid items. Please contact merchant to resolve the problem and try your transaction again later. | Contact the customer to obtain current and/or corrected information. |
Velocity_Amounts | The merchant has exceeded the total dollar amount of transactions allowed for this period. Please contact the merchant to resolve this problem. | Submit a smaller transaction amount or call your sales rep to inquire about limit increases |
Velocity_Count | The merchant has exceeded the number of transactions allowed for this period. Please contact the merchant to resolve this problem. | Submit a smaller transaction amount or call your sales rep to inquire about limit increases |