LoopBack

Transaction Processing Errors

Reason

Possible Causes

Solutions

Account_Closed

 The account specified in this transaction is a closed account.

Contact the customer to obtain current and/or corrected information.

Account_Frozen

 The account specified in this transaction has been frozen. Transactions to this account have been temporarily suspended.

Contact the customer to obtain current and/or corrected information.

Account_Holder_Deceased

 The account holder specified in this transaction is deceased. No more activity is allowed.

Contact the customer to obtain current and/or corrected information.

Account_Invalid

 The account specified in this transaction does not exist.

Contact the customer to obtain current and/or corrected information.

Account_Invalid_Routing

 The bank routing number specified in this transaction is not valid or does not support electronic check transactions.

Contact the customer to obtain current and/or corrected information.

Account_Not_ACHable

 The account specified in this transaction does not support electronic check transactions.

Contact the customer to obtain current and/or corrected information.

Account_Not_DDA

 The account specified in this transaction is not a Demand Deposit Account, and does not support electronic check transactions.

Contact the customer to obtain current and/or corrected information.

Account_Unknown

 The account specified in this transaction was unable to be verified.

Contact the customer to obtain current and/or corrected information.

AVS_Declined

The transaction was declined due to address verification.

Contact the customer to obtain current and/or corrected information.

Customer_Opt_Out_All

 This customer’s account is prohibited from processing.

Contact the customer to obtain current and/or corrected information.

Customer_Opt_Out_Conversion

 This customer's account is prohibited from check conversion.

Contact the customer to obtain current and/or corrected information.

Data_Not_Valid

 Invalid data was provided for this authorization.

Contact the customer to obtain current and/or corrected information.

Declined

The transaction has been declined. Please review responseMessage.

Contact the customer to obtain current and/or corrected information.

Duplicate_Transaction

 This transaction is a duplicate of a previously run transaction. This transaction was ignored.

This transaction has already processed.  If this is an ARC or POP transaction, this Routing/Account/Check Number combinatiuon has already processed.

Error_Connection

 A server connection error has occurred. Please retry transaction.

Contact your sales rep or GoToBilling.

Error_Internal

 An internal server error has occurred. Please retry transaction.

Contact your sales rep or GoToBilling.

Error_Invalid_Format

The data provided for authorization is invalid.

Contact your sales rep or GoToBilling.

Error_Invalid_Terminal

 Unable to locate terminal. Please contact customer service to configure the terminal.

Contact your sales rep or GoToBilling.

Error_Not_Subscribed

 You are currently not configured to use the service you requested. Please contact customer service to enable this feature.

Contact your sales rep or GoToBilling.

Error_Not_Supported

 This service you requested is not supported.

Contact your sales rep or GoToBilling.

Error_Restricted

The credentials specified do not allow you to process for the merchant and/or location specified. Please contact customer service.

Contact your sales rep or GoToBilling.

Error_Terminal_Disabled

 This terminal has been disabled. Please contact customer service to configure the terminal.

Contact your sales rep or GoToBilling.

Error_Timeout

 The transaction has timed out. Please retry transaction.

Contact your sales rep or GoToBilling.

Error_Unspecified

 Unspecified error while processing this account. Check that all required nodes are complete.

Contact your sales rep or GoToBilling.

Fraud_Multiple

 This account has been flagged as to not be accepted due to recent fraudulent activity.

Contact the customer to obtain current and/or corrected information.

Fraud_Single

 This transaction has been flagged as to not be accepted due to recent fraudulent activity.

Contact the customer to obtain current and/or corrected information.

Location_Disabled

The location specified has been disabled. Please contact customer service.

Contact your sales rep or GoToBilling.

Manager_Approval_Required

 A manager’s approval is required to complete this transaction.

Contact your administrator.

Merchant_Opt_Out_Customer

 The account has been flagged by this merchant to not be accepted. Please contact merchant to resolve the problem and try your transaction again later.

Contact the customer to obtain current and/or corrected information.

Non_Participant

 The account to be verified is not held at a participating agency.

Contact the customer to obtain current and/or corrected information.

NSF

 This account has been flagged as to not be accepted due to outstanding unpaid items. Please contact merchant to resolve the problem and try your transaction again later.

Contact the customer to obtain current and/or corrected information.

Processor_Approval_Required

The processor’s approval is required to complete this transaction.

Contact your sales rep or GoToBilling.

Stop_Payment

 The consumer has placed a 'Stop Payment' on this transaction.

Contact the customer to obtain current and/or corrected information.

Uncollected

 This account has been flagged as to not be accepted due to outstanding unpaid items. Please contact merchant to resolve the problem and try your transaction again later.

Contact the customer to obtain current and/or corrected information.

Velocity_Amounts

 The merchant has exceeded the total dollar amount of transactions allowed for this period. Please contact the merchant to resolve this problem.

Submit a smaller transaction amount or call your sales rep to inquire about limit increases

Velocity_Count

 The merchant has exceeded the number of transactions allowed for this period. Please contact the merchant to resolve this problem.

Submit a smaller transaction amount or call your sales rep to inquire about limit increases