Payliance

Transaction Processing Errors

Reason

Possible Causes

Solutions

Fail Exceeds Max Check Amount

The amount is greater than what your account is approved for or is set to $0.00.

If the dollar amount was input as $0.00, correct the amount.  If the transaction is larger than your approved limit, either submit a smaller transaction amount or call your sales rep to inquire about limit increases.

Credits not authorized.

Your account is not authorized for credits.

Contact your sales rep or Payliance directly.

Exceeds Max Daily Amount

The transactions batched today exceed the dollar amount that your account was approved for.

Resubmit the failed transactions on a different day or call your sales rep to inquire about limit increases.

Fail Invalid Store ID

Your account settings are incorrect or your account is not set up to accept that type of transaction.

Contact your sales rep or Payliance directly.

Client is Disabled

Your account has been suspended by the ACH processing bank.

Contact your sales rep or Payliance directly.

Failed Routing CRC

The customer may have given you the routing number from a deposit slip rather than a check or the bank may no longer exist.

Contact the customer to obtain current and/or corrected information.

Location uploads disabled.

Your account is not active at the ACH processing bank.

Contact your sales rep or Payliance directly.

Invalid Fed ACH

The customer may have given you the routing number from a deposit slip rather than a check or the bank may no longer exist.

Contact the customer to obtain current and/or corrected information.

Invalid Account Number

Possible data entry error.

Contact the customer to obtain current and/or corrected information.

Invalid SEC Code

Your account settings are incorrect or your account is not set up to accept that type of transaction (WEB, TEL, PPD etc)

Contact your sales rep or Payliance directly.

Invalid Tran Code

Your account settings are incorrect or your account is not set up to accept that type of transaction.

Contact your sales rep or Payliance directly.

Invalid Account Type

Your account settings are incorrect or your account is not set up to accept that type of transaction.

Contact your sales rep or Payliance directly.