Payliance
Transaction Processing Errors
Reason | Possible Causes | Solutions |
|---|---|---|
Fail Exceeds Max Check Amount | The amount is greater than what your account is approved for or is set to $0.00. | If the dollar amount was input as $0.00, correct the amount. If the transaction is larger than your approved limit, either submit a smaller transaction amount or call your sales rep to inquire about limit increases. |
Credits not authorized. | Your account is not authorized for credits. | Contact your sales rep or Payliance directly. |
Exceeds Max Daily Amount | The transactions batched today exceed the dollar amount that your account was approved for. | Resubmit the failed transactions on a different day or call your sales rep to inquire about limit increases. |
Fail Invalid Store ID | Your account settings are incorrect or your account is not set up to accept that type of transaction. | Contact your sales rep or Payliance directly. |
Client is Disabled | Your account has been suspended by the ACH processing bank. | Contact your sales rep or Payliance directly. |
Failed Routing CRC | The customer may have given you the routing number from a deposit slip rather than a check or the bank may no longer exist. | Contact the customer to obtain current and/or corrected information. |
Location uploads disabled. | Your account is not active at the ACH processing bank. | Contact your sales rep or Payliance directly. |
Invalid Fed ACH | The customer may have given you the routing number from a deposit slip rather than a check or the bank may no longer exist. | Contact the customer to obtain current and/or corrected information. |
Invalid Account Number | Possible data entry error. | Contact the customer to obtain current and/or corrected information. |
Invalid SEC Code | Your account settings are incorrect or your account is not set up to accept that type of transaction (WEB, TEL, PPD etc) | Contact your sales rep or Payliance directly. |
Invalid Tran Code | Your account settings are incorrect or your account is not set up to accept that type of transaction. | Contact your sales rep or Payliance directly. |
Failed Whitelist Check | You are attempting to debit a transaction in a state that is not approved for your processing account. | Contact your sales rep or Payliance directly. |
Invalid Account Type | Your account settings are incorrect or your account is not set up to accept that type of transaction. | Contact your sales rep or Payliance directly. |