Teledraft
Transaction Processing Errors
Reason | Possible Causes | Solutions |
|---|---|---|
Amount - Invalid value | The amount is greater than what your account is approved for or is set to $0.00. | If the dollar amount was input as $0.00, correct the amount. If the transaction is larger than your approved limit, either submit a smaller transaction amount or call your sales rep to inquire about limit increases. |
Amount greater than max credit amount | The credit amount is greater than what your account is approved for. | Submit a smaller transaction amount or call your sales rep to inquire about limit increases. |
Chargeback History | This customer has charged back a transaction you previously submitted for processing. | Have the customer and the customer’s bank fill out and return the form titled “Customer Verification Form for Previously Disputed Transactions” located on the GoToBilling Resources Page. Once you receive the form please forward it to GoToBilling so that the flag can be removed. |
Customer Postal Code - Invalid value | The customer’s zip code is not in the correct format. | Contact the customer to obtain current and/or corrected information or remove the information and leave the field blank. |
Customer State-Invalid Value | The customer’s state code is not in the correct format. | Contact the customer to obtain current and/or corrected information or remove the information and leave the field blank. |
Customer Telephone-Invalid Value | The customer’s telephone number is not in the correct format. | Contact the customer to obtain current and/or corrected information or remove the information and leave the field blank. |
Daily debit limit exceeded | The transactions batched today exceed the dollar amount that your account was approved for. | Resubmit the failed transactions on a different day or call your sales rep to inquire about limit increases. |
Driver License State – Invalid Value | The customer’s DL state is not in the correct format. | Contact the customer to obtain current and/or corrected information or remove the information and leave the field blank. |
Merchant Id - Invalid value | Your account settings are incorrect or your account is not set up to accept that type of transaction (WEB, TEL,PPDetc) | Contact your sales rep or GoToBilling. |
Merchant Suspended | Your account has been suspended by the ACH processing bank. | Contact your sales rep or GoToBilling. |
Routing Number - Invalid value | The customer may have given you the routing number from a deposit slip rather than a check or the bank may no longer exist. | Contact the customer to obtain current and/or corrected information. |
Social Security Number-Invalid Number | The customer’s social security number is not in the correct format. | Contact the customer to obtain current and/or corrected information or remove the information and leave the field blank. |
User status is not active (ACTIV) | Your account is not active at the ACH processing bank. | Contact your sales rep or GoToBilling. |